FAQs

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Frequently Asked Questions for Sellers

Makers.im connects people looking for unique goods with independent sellers from the Isle of Man. When you shop on Makers.im, you can choose from handmade items created by independent Manx based sellers. Each item on Makers.im is listed and sold by a seller who creates handmade items. There’s no huge Makers.im warehouse. When you shop on Makers.im, you’re directly supporting Manx independent sellers who manage their own orders and inventory.

General Questions

What can I sell on Makers.im?

Makers.im provides a marketplace for crafters and artists to sell their handmade creations or reworked vintage goods. The only thing we ask is that everything you sell is made or reworked on the Isle of Man and that it complies with our Seller Policy and our Prohibited Items Policy.

What happens when I receive an order?

Firstly, congratulations and we hope it put a big smile on your face! When you’ve been advised that you have received an order, don’t worry, the payment has already been taken by Makers.im. As we’re a “multi-seller” site, so there could be more than one seller in a customers order. You will only receive notification of your part of the order.

When you login to our  Sellers Dashboard, you’ll be able to view all of your orders. Orders are marked as “Processing” – this means the payment has been taken, and we’re ready for you to process it.

When you’ve completed the order and it has been posted, remember to mark the order as “Complete” in your dashboard. When the order is marked as “Complete”, this triggers our systems to make the payment for your order to your account.

Payment Questions

When do I get paid?

When you’ve marked your order as “Complete”, this triggers the payment mechanism to you. We aim to process all payments within one hour of the order being marked as complete. This is subject to change, as sometimes external factors are introduced which been there can be a delay in the payments reaching your account.

If you have completed more than one order in the hours loop for payouts, you could receive payment for all those orders in one transaction.

Got More Questions?

Sometimes you’ve got more questions that we can think of! If you haven’t found the answer to what you’re looking for here, please Conact Us here and we’ll do our best to answer them. Please be as detailed as you can be with your question and then we’ll be able to provide you with the best answer.

You may be able to find our more information through the links below.

We want to make sure that you and your buyers have a positive experience on Makers.im. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

Cancellation Policy

Delivery Policy

Fees & Payments Policy

Listing Mature Content

Privacy Policy

Privacy Tools

Prohibited Items Policy