Cancellation Policy

Sometimes a member may need to cancel a transaction. Only a seller can cancel an order; if you’re a buyer who would like to request a cancellation, please contact the seller directly.

A seller may cancel a transaction under the following circumstances:

  • The buyer did not pay. The seller may flag a buyer for a payment not received, charge-back, or cancelled payment.
  • Both the buyer and seller agree to cancel the transaction before dispatch, and the seller has issued the buyer a full refund.
  • The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including postage.
  • The buyer did not receive the item(s) ordered, even though the seller has provided proof of dispatch, and the seller has issued a refund for the item. Refunding postage is optional.
  • The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item. (Refunding postage is optional.)

All cancellations must follow these policies:

  • The order meets one of the above criteria.
  • The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
  • The seller refunds the buyer in full, except as described above.
  • The cancellation meets all of’s policies, including our Anti-Discrimination Policy.